Changing the world…..one IT department at a time
As Manager, Client Relations, Phillip is responsible for managing relationships with Guru Technologies clients and partners, viral marketing, and the ominous responsibility of being the “face, voice and personality” of Guru Technologies. Phillip also plays a major part in the education, consulting, and application of IT Service Management (ITSM) excellence to Guru Technologies’ clients and partners.
“I saw first hand the problems of having a great product but a bad fit. Over and over and over again. In retrospect I now see that both the company and their clients had no real idea of what each other really wanted. Both sides were so focused on the technology to fix the problem when in actuality; it was a lack of clear agreements and process.” he told Greymouse.
After 6 years in the software education space Phillip decided to relocate to Australia for new challenges and to start a family. It is here that he came into ITSM with an ITIL method when he took a position as an IT Framework educator.
As he puts it: “It was love at first sight! A large part of it spoke to what I had learned when I was in the U.S. Marine Corps. Discipline, ordered, structured yet able to adapt to any situation. I found a method for answering every single IT issue I’ve ever been faced with.”
In 2007 Phillip left the ITSM education space to pursue a career in ITSM consulting joining Guru Technologies, an ITSM consultancy agency.
Strengths & Experience
Phillip’s main strength lies in his people skills. He feels most at home standing in the middle of a crowd directing traffic. Turning chaos into order, concepts into outcomes; helping to deliver what businesses want regardless of what IT systems they are using.
His expertise includes identifying process areas within the business that require significant change, optimizing those that don’t, .and then helping in the design of strategies to overcome the challenges.
Phillip has many years experience in IT and business alignment education and organisational change including,
- Business Process Analysis
- Process Mapping
- General administration
- Design, development and delivery of online and classroom training programs
- Team facilitation
- Leadership
- Train to transfer
- Train the trainer
Phillip has a vast amount of experience of business process analysis, software education, and IT best practice education. He has delivered solutions in the market spaces of Field Service (Heating Ventilation Air Conditioning, Electrical, Industrial Gases), Mining, and government in both the U.S. and Australian markets.
Qualifications:
ITIL Foundation Certification (v2)
ITIL Foundation Certification (v3)
ITIL Practitioner Agree and Define
ITIL Practitioner Support and Restore
ITIL Practitioner Release and Control
ITIL Masters/Manager Certification
Cert IV Workplace Training and Assessment
Professional Affiliations
Toastmasters International
General
Business Process Analysis
Process Mapping
IT Education
Procedure creation
Work Instruction creation
IT Expertise
ITIL
ITSM
Business and IT alignment
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